Cláudia2024-06-04T11:15:37+01:00Revolutionizing Shopping Experiences: Conversational AI in eCommerce Enhance Customer Engagement and Boost Sales
Through NLP, chatbots can interpret customer queries, discern their context and sentiment, and respond in a way that mimics natural human conversation. Menu-based chatbots offer users options and menus to navigate through their queries. This straightforward approach simplifies the user journey, making it easier for users to find what they need. These chatbots are suited for stores with a straightforward product lineup or services list, ensuring customers can...
